The Air-Conditioning Business Group (ACBG) deals with Lennox-USA (split ducted and roof packaged AC), Hitachi – Japan (window and decorative split AC) and Thermobreak – Australia (only physically crossed linked polyolefin foam insulation).

The ACBG has ensured that Eros Group be in the forefront of the air-conditioning business in the UAE. The Business Group undertakes complete DITC (design, installation, testing, commissioning) and after sales service of projects. Creating tailor made customised solutions for luxury villa projects has been the hallmark of Business Group. This managerial process starts with recruitment of core sector HVAC professionals, which gives Eros cutting technology edge in this highly competitive market with around 200 trained and professional manpower engaged in business operations.

Each team member of business group takes pride in their work, ensuring high level of ownership of their assignment to achieve high standards of customer satisfaction. This Eros managerial philosophy justifies in retaining long list of clientele giving stream of repeat orders for their luxurious and commercial villas as well as residential and commercial building projects to us. The business group is a strong believer in offering after sales service to the valued customer, which is the key element in today’s business scenario.

“We listen to our customers and try to understand their problems and always prompt in offering workable and practical solutions to suit their individual needs. All customer complaints are reviewed on daily basis and possible steps are taken to prevent reoccurrence.” The dynamism of the entire process is born out of the structured approach of ACBG to maintain high standards on quality at every step of project and its strict implementation has made the group to emerge out as a market leader for HVAC Services and Engineering in the UAE. “All employees are consistently trained in various areas of developments -- technical workshops, supervisory and motivational trainings, corporate management seminars, honing computer skills -- to keep pace with technical developments in today’s competitive world”.

The HVAC industry in UAE is worth more than $1 billion, according to conservative estimates. All the leading manufacturers of HVAC globally are active in this market, which has resulted in increased competition in the market place. The Eros Group is a strong believer in the values of integrity, professional standards and customer trust while, providing total solutions and service through efficient teamwork.